The BlackBerry is very much in talks these days due to the drastic outage happened last week. While Android and iOS are sweeping the mobile phone market, the big daddy of all smartphones is suffering from criticism from its rivals and its faithful users. We did a post yesterday about the impacts of the outage on BlackBerry.
Jim Balsillie, co-chief of RIM (Research in Motion) Ltd, said on Monday that its very much pre-mature and early to evaluate, assess or predict any financial impact of last week’s outage on BlackBerry devices. We all know that every action has an equal an opposite reaction.
Earlier, RIM has announced free applications to its users and subscribers as an apology. When The Wall Street Journal inquired Jim Balsillie of what he has to say about the situation and about the “compensation”, he said, “It is too early for us to talk about that, but we will talk about that in due course,” As for the compensation, he said that he is not personally involved in any discussion related to compensation with carriers but “I’m sure those are ongoing.”
He further said that its very early to say that BlackBerry users will opt to any other mobile device after the biggest outage in RIM’s history. Balsillie said, “Nothing’s been specifically brought to my attention losing customers,” he said. “It would be a little soon for something like that to happen, if it were to happen.” On the contrary, we heard that a considerable number of customers have actually moved to mobile devices of other manufacturers. iPhone 4S is out there luring everybody and specially those frustrated BlackBerry users.
The three days long outage is like a chain reaction of problems for RIM which once controlled the mobile phone market on the North America. The aftermath of the outage was well conneccted with the tough time being faced by RIM. Not only it has lost a large share of market but also has to defend itself from the competition of Apple devices and Android based devices.
All is well if the end is well. RIM has announced free new applications for its users and subscribers which are worth a $100. That will surely attract some masses. RIM conveys its subscribers that these free new applications are “an expression of appreciation for their patience during the recent service disruptions.”
